Frequently Asked Questions (FAQ)
Please read our frequently asked questions (FAQ) to learn more about the processes of EZ Corporate Clothing:
- How can I contact EZ Corporate Clothing?
- What custom production services do you offer?
- Can you customize my supply of items?
- What are your products' fit & sizing measurements?
- Can I order product samples?
- What is logo digitization/setup fee for?
- Can I preview my embroidered logo?
- Which available embroidery fonts are offered?
- Can I preview my custom product(s)?
- What else can I add for customization?
- Can I receive a bulk order discount?
- Which shipping carrier & service should I choose?
- Can you expedite my custom order?
- How can I place an order?
- Which payment methods do you accept?
- Can I change my custom order?
- Can I cancel my customized order?
- Can I return my personalized order?
If you cannot find the question(s) you were looking for, please do not hesitate to contact us with any questions, concerns, and/or requests you may have. With your help, we can add more information to expand this page.
1. How can I contact EZ Corporate Clothing?
You can find the information to contact us at our Contact EZ Corporate Clothing page.
2. What custom production services do you offer?
For all custom production process or service and artwork guideline related inquiries, please read our Custom Logo Apparel & Accessories Production Processes page to learn more.
3. Can you customize my supply of items?
Previously, we accepted customization requests on self-supplied items, but as of March 18, 2020, due to the COVID-19 pandemic, we refused all requests for the health, safety, and well-being of our staff. Please feel free to read our latest EZ Corporate Clothing COVID-19 Update blog post to learn more about how we are currently operating. Unfortunately at this time, we cannot foresee when we will be accepting any requests again.
4. What are your products' fit & sizing measurements?
Since we offer a catalog of a large selection of customizable products from many different brands, it would be inaccurate of us to provide generalized fit and sizing measurements. Therefore, please contact us to request for the fit and sizing of the specific product(s) you are interested in.
5. Can I order product samples?
For product samples less than $50.00, you can order them and we will deliver them to you free-of-charge. You can even return the product samples free-of-charge as well with our provided shipping label. All we require is a credit card information on file to charge if the product samples are not returned to us by the agreed upon date. Please call us at +1 (877) 304-1899 to get started.
6. What is logo digitization/setup fee for?
The logo digitization or setup fee is for sending your logo to our third-party digitizer that digitizes your logo, so that our embroiderers know which thread color to use for our embroidery machines to embroider your logo onto your garments.
Once this fee is paid, we will save your logo digitization or setup information on file, so that you will no longer have to pay for it again in the future. However, another logo or design will incur this fee again, because the logo digitization or setup information is specific to just only one (1) logo or design.
Please review our Logo Set-Up - only for Orders Under 25 Pieces product for more information.
7. Can I preview my embroidered logo?
We will send you a sew-out or preview of what your embroidered logo will look like and gain your approval before we enter the custom production process, so expect a follow-up from us after you place your order. Please view our Embroidery Ideas page to see example embroidery sew-outs.
8. Which available embroidery fonts are offered?
Please view our Embroidery Fonts page to see our available embroidery fonts offered.
9. Can I preview my custom product(s)?
We will send you a proof or preview of what your custom product(s) will look like and gain your approval before we enter the custom production process, so expect a follow-up from us after you place your order.
10. What else can I add for customization?
What you can add for customization depends on the product(s) to be customized.
For apparel and clothing, you can customize on the:
- Left chest
- Right chest
- Left sleeve if applicable
- Right sleeve if applicable
For caps, hats, and beanies, you can customize on the:
11. Can I receive a bulk order discount?
Almost each and every one of our product on our website has a quantity break, bulk order discount. Please contact us if the product you are interested in does not have a quantity break, bulk order discount or for further bulk order discounts.
12. Which shipping carrier & service should I choose?
For all shipping and delivery related inquiries, please read our USA Continental Shipping & Domestic Delivery Policy page to learn more.
13. Can you expedite my custom order?
We can expedite your order if you add rush service and select UPS® as the shipping carrier during checkout. Please read our USA Continental Shipping & Domestic Delivery Policy page to learn more about rush service and guaranteed, earlier or on-time package delivery arrival due dates.
14. How can I place an order?
For domestic visitors or visitors from the United States, you can place an order with EZ Corporate Clothing either online on this website or over the phone at +1 (877) 304-1899.
For international visitors or visitors outside of the United States, you cannot place an order with EZ Corporate Clothing, because we do not ship internationally; we apologize for any inconveniences this may cause.
15. Which payment methods do you accept?
EZ Corporate Clothing accepts:
- American Express
- Shop Pay
Please note that we will not process your order until your payment has been received and cleared.
16. Can I change my custom order?
It is very important that you place your order exactly as you want it. In the case of a mistake that has been made to your order by you, please contact us as soon as possible regarding any changes that you need to make to your order. We typically need to locate this order in production before we can guarantee a change. Otherwise, your order will be processed as ordered.
17. Can I cancel my customized order?
If you are thinking about cancelling your order, you must contact us within 24 hours, and we will try our best to help you cancel your order. Since we also try our best to have our products shipped out as soon as possible, we cannot guarantee your order will be eligible for cancellation.
18. Can I return my personalized order?
If you have any issues or problems with your order, please do not hesitate to contact us within 24 hours of receiving your order. We are only able to accept returns in the case of defective products and/or a mistake that has been made to your order by us, but please read our Return, Refund, & Exchange Policy page to learn more.